Thank you for purchasing our products from the RummyCoach app operated by AKS&SONS SERVICES PRIVATE LIMITED
Generally, we DO NOT offer a full money-back guarantee for all purchases made on our website keeping in mind the business line, goods and services we offer. Also, with adequate measures placed to keep you aware of all the actions you take on your behalf, we believe we have minimized human error to a great extent. Howsoever, within 2 working days If you are not satisfied with the product that you have purchased from us and have not absolutely used it, you can get your money back provided on a case to case basis, where you may need to provide intent and prove your inability to perceive or understand the actions you have taken while making a purchase. Post a successful assessment, you may be eligible for a full or partial or no reimbursement within 30 working calendar days of your purchase. After the 2 working day period you will no longer be eligible and won't be able to receive a refund.
In the event, a rummy Cash Game is cancelled by RummyCoach due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:
In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that RummyCoach decides to take against players engaging in such activities as per the Terms.
In the event of cancellation of a Pool Rummy Cash Game, the sum of all entry fees less RummyCoach´s service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyCoach.
Free entry Promotional Tournaments: In the event of cancellation of a Free entry Promotional Tournament, there are three options which the RummyCoach Operations Team, at their sole discretion, may adopt to process settlement.
Tournament will be cancelled and any entry tickets used by players will be returned.
The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes.
The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes.
From the entry fee pool, RummyCoach will collect service charge only from the entry fee paid by players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes.
In the event of cancellation of a Deals Rummy Cash Game, the sum of all entry fees less RummyCoach's service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyCoach.
RummyCoach support team is available round the clock 24x7 to give you the Best Rummy Experience. Contact our customer team through customer service support within the game and share your concerns or concerns. Our representative will soon provide you with a solution.